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Terms and Conditions
Torino Tile & Stone adheres to ethical standards by upholding truthful sales practices, and friendly customer service.
- Torino reserves the right to not serve clients who mistreat our staff with physical or emotional abuse. Please be kind, and let us know if you experience any unprofessional behaviour on behalf of any member of our team.
- Occasionally, we get things wrong and human error creeps into our day to day business. Torino is committed to excellence, and is willing to go the extra mile to ensure client satisfaction within reason. Please advise us if you do not receive the service you were expecting.
Return and Refund Policy
A Return and Refund policy usually consists of:
- Torino has a strict no return policy on tile & setting materials, as we deal with suppliers that require shipping items outside of our region.
- Refunds are considered on a case by case basis. Please reach out to your salesperson to discuss any concerns you may have.
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